customer experience

Questions

What does customer experience mean?

The totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.

How to pronounce customer experience

1. Open the pronunciation page — Open the Speakur entry for “customer experience”.
2. Read the phonetic spelling — Read the IPA spelling () so you know which sounds to aim for.
3. Play the audio — Click Play to hear reference audio for “customer experience”.
4. Repeat and practice — Say “customer experience” aloud, matching stress and vowels until it feels natural.